Should you need to complain about the surgery please follow the procedure detailed below?
Your complaint will be dealt with immediately and efficiently.
You will be offered the choice to:
- Discuss the matter verbally or by telephone with the practice manager or the deputy.
- Put your complaint in writing to the Practice
Should you choose to put your complaint in writing, your complaint will be acknowledged within two working days. An explanation will be given where possible, and a time-scale for any investigation that needs to take place. This will hopefully be completed within 10 working days. Complaints are reviewed and discussed to ascertain learning points which are shared with the team.